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Knowledgebase Phone going straight to Voicemail Top : Voip Article ID: 000025 Rating: 0.0 / 5.0 (0 votes) Views: 552 Problem When ever we try to put calls through from reception or other phones to Extension XXX it goes straight to Answerphone. We have rebooted the phone, ended MiPA lite on the users PC and checked there is no Call Forwarding or busy settings on the phone or MPA Lite and nothing has made any difference. Solution The user had their Commpilot profile set to "Busy". This is set using the MiPA Lite toolbar (drop down box) - switching the MiPA Lite toolbar off does not mean that the previously set features are disabled. Rating Did you find this article helpful? Yes No Related Articles Phone going straight to Voicemail

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